QuestionsWill Credit Union On Hold work with my telephones?How can on-hold messaging increase my credit union’s bottom line?Does on-hold messaging reduce hang up rates?Can on-hold messaging increase traffic to your website?How do I create a message?How do I choose the right package?What about music and voices?
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Statistics show many of today’s business people spend 15 minutes a day or 68 hours every year on hold. Instead of your customers hanging up when they hear silence, your customers hear valuable information encouraging them to take action. Research shows of the 70% of all callers placed on hold, only 12% remain if they hear silence. Effective on-hold messaging reduces hang-ups by nearly 80% and callers stay on hold longer with a thoughtful on-hold marketing program. In fact, 16 to 20% of callers respond to offers based on on-hold messages.
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